We offer a free warranty on our eScooters and eBikes, subject to model. eBikes include six months’ warranty.
For the first 30 days after delivery, we will repair or replace manufacturing faults and faulty parts that are not caused by wear and tear. Depending on the issue, we may send replacement parts, arrange depot repair or provide an exchange. Where a return is needed during this period, collection and redelivery are included.
After the first 30 days, eligible parts move to the manufacturer’s warranty:
- Frame
- Battery
- Controller unit or units
- Motors
Components not listed above are treated as wear and tear and are not covered under warranty.
See our EnviroRides Full Warranty Information for the complete terms.
How does our warranty policy work?
We may send replacement parts for you to fit, or arrange collection and repair at our EnviroRides Depot. We do not cover replacement packaging when the original packaging has been discarded, or return shipping for your eScooter or eBike. After the first 12 months, collection and redelivery fees may apply under the manufacturer’s warranty. See the Warranty Information Sheet for full details.
For a collection, send two batches of photos or a short video: the first showing the current condition and any damage, and the second showing the repackaged vehicle. This helps us confirm the fault and make sure it is safe to dispatch.
You are responsible for secure packaging. We cannot accept liability for transit damage caused by poor packaging.
(Please use WeTransfer for files over 35 MB.)
If collection is arranged, we or our courier will provide a shipping label and collection receipt. Once the eScooter or eBike arrives at our depot, we will confirm receipt and our Technical Team will normally complete repairs within 3–10 working days. If it cannot be repaired, we may arrange an exchange subject to our terms.
After repair or exchange, we will send a Technical Report explaining the issue, the remedy and how to help prevent it recurring. Any applicable shipping invoice must be paid before we send tracking details for the return.
Please see below an example of a poorly packaged return. Packages like these will not be covered by EnviroRides.
What’s not covered under warranty?
- Wear and tear: wheels, tyres, braking components, handlebar attachments, lights, horns, cosmetic damage and battery lifespan.
- Altered parts or labels: components modified by anyone other than the manufacturer, or a warranty or serial label that has been removed or altered.
- Misuse or abuse: drops, collisions, jumps, grinding, heavy shaking, abrasion, severed wires or incorrect storage.
- Water damage: our products are water- and dust-resistant, but none of our eScooters or eBikes are waterproof.
- Overloading: damage caused by loading the product above its maximum load.
- Transport charges: charges may apply to claims made solely under the voluntary manufacturer’s warranty, as set out above and in the Warranty Information Sheet. This does not affect your statutory rights.
Need to process a warranty?
To make a warranty claim, complete the form below with your order, model and fault details, then follow the steps provided. For help, email our Customer Service Team at help@envirorides.co.uk. You need to complete the form yourself so our Technical Team has the information required to assess the issue.
Need some more help?
If your issue is outside the warranty period or is not a manufacturing fault, our Technical Team can still help through our Servicing and Repairs service.
Evidence of a fault: We may ask for photos, video or other information to diagnose the issue and arrange an appropriate remedy. This supports our assessment but is not an absolute condition of your statutory rights.
Browse our care guides for practical checks on scooter care, battery care and everyday maintenance before you submit a claim.