Keep your scooter feeling right.

Before you set off, take a minute to look over the parts that keep you in control. Check both tyres for obvious damage, confirm the pressure is right for your model, squeeze each brake and make sure the levers feel consistent. Check that the stem, handlebars and folding clamp are secure, then switch on the lights and display to make sure everything responds normally.

These small checks are worth doing even when you are in a hurry. A loose fastener, soft tyre or brake that feels different can become a much bigger problem once you are moving. If anything is damaged, unusually hot, loose or different from normal, leave the scooter switched off and speak to our UK team before riding.

Test the brakes at walking pace before a longer ride. The levers should feel consistent and the scooter should stop in a straight, controlled way. Do not continue riding if braking feels spongy, noisy, unusually tight or weaker than normal.

Tyres are your contact with the ground, so check them before every ride. Look for cuts, bulges, flat spots, exposed cords, damaged valves and tread that has worn smooth. Pneumatic tyres should be checked with a suitable gauge and kept at the pressure stated for your scooter; riding them too soft can increase heat, rolling resistance and puncture risk, while over-inflating can reduce grip and comfort.

After a puncture or hard impact, inspect the rim and wheel as well as the tyre. Do not ride on a flat or visibly damaged tyre. Send us your model and a clear photo if you need help identifying the right tube, tyre or complete wheel assembly.

We know your scooter is going to get dirty. To help prolong the life of your fellow travel companion, wipe it down with a soft cloth and a little mild soapy water, then dry it properly. Please do not use a hose, pressure washer or direct spray around the deck, display, motor, charging port or bearings. Although our scooters are designed to handle normal splashes, they are water-resistant rather than waterproof.

Keep the brake discs and pads clean and free from grease, and clear grit from the folding points without forcing dirt into the mechanism. After a wet ride, dry the scooter before storing or charging it and leave the charging port open only until it is completely dry. A few minutes of gentle care now can help prevent corrosion, electrical faults and expensive repairs later.

Pay attention to changes in the way your scooter sounds, starts or responds. Look for trapped or rubbing cables, loose visible connectors, flickering lights, new cut-outs, burning smells or heat that seems unusual for the conditions. Keep the display, controls and charging connections dry and do not pull on cables when moving or folding the scooter.

Please do not open the controller, battery, charger or motor housing yourself. If an electrical part behaves differently, switch the scooter off, unplug the charger and let everything cool before contacting us. A photo or short video of the display and the issue can help our UK team guide you to the safest next step.

Good suspension should move smoothly and return under control. With the scooter switched off, press the front and rear suspension gently and listen for new knocks, grinding or stiffness. Check that the fork, springs and mounting points sit straight, with no cracked parts, loose hardware or signs of an oil leak. Wipe away grit from exposed moving surfaces rather than forcing dirt deeper into the seals.

Every model has its own adjustment limits, so only change preload or damping where your manual allows it. If the scooter feels unstable, develops sudden movement or bottoms out when you ride, stop using it and let our team or a qualified technician inspect it.

The folding system carries a lot of load, so check it regularly rather than waiting for a wobble. Confirm the clamp or latch is fully closed, the stem is straight and the handlebars do not twist under light pressure. Look over axle nuts, visible bolts and the deck for anything that has moved, clicked or developed play. Clear grit from the hinge carefully and never force a stiff latch.

Only tighten or adjust fixings using the instructions and torque guidance for your model. If the stem moves, the latch will not lock or a joint makes a new cracking sound, do not ride the scooter. Send us a photo and your model details so we can help identify the right part or workshop route.

Build a quick safety check into every ride, then give the scooter a closer look each month or after heavy use, a wet journey or a hard impact. Check tyres, brakes, fasteners, folding points, suspension and charging connections, and keep the scooter clean and dry. It is also helpful to note when parts were changed, when a new noise appeared and how the battery or charger has been behaving.

Wear is normal, but it should be gradual and easy to understand. Arrange a professional check when a part is damaged, a noise keeps returning or the scooter feels different. Our UK team can help you choose compatible genuine spares and book servicing before a small issue becomes an expensive one.