In-stock eScooter, accessory and spare orders placed Monday–Friday before 10am are normally dispatched the same working day. Orders placed after 10am are normally dispatched the next working day. Next-working-day delivery is not guaranteed.
Please allow 1–3 working days for UK mainland delivery and 3–5 working days for Northern Ireland, excluding weekends and holidays. eBikes and pre-orders follow the separate arrangements below.
Orders will be dispatched to the shipping address provided by the customer at the time of purchase. Please note, EnviroRides is not responsible for any lost orders due to incorrect shipping details provided. Please double-check, if you notice a mistake then please contact us immediately at help@envirorides.co.uk, so we can inform our trusted couriers.
Our trusted couriers have been instructed not to leave EnviroRides orders in safe places. If you wish for your order to be left at a safe place, then please contact us at help@envirorides.co.uk, so we can personally inform our couriers. Alternatively, you can arrange for your order to be left with a neighbour via our couriers' website provided once dispatched. Please note, EnviroRides holds no liability for any loss or theft of orders left in “safe places”. A signature is required upon delivery of the goods.
Free shipping applies to eScooter orders to UK mainland addresses. eBikes are not included in free delivery.
eBike delivery
UK mainland eBike delivery costs £75 per bike and usually takes 2–5 working days, excluding weekends and public holidays. Our eBikes are dispatched fully assembled, so they use a separate delivery service from our scooters. We will send tracking details after dispatch. For other destinations, contact our team before ordering. See our Shipping & Delivery page.
Pre-orders
Pre-order products follow the arrival and dispatch estimate shown on the product page, rather than our in-stock delivery times.
Due to the Windsor Framework, which introduces new customs and duty requirements, shipping to NI has dramatically increased.
Any disputed deliveries must be raised via email within a maximum of 10 working days.
Ordering Accessories or Spares?
Accessories and spare part orders are dispatched with express delivery (£6.99 UK mainland and £29.99 for Northern Ireland), subject to the delivery estimates above. To request a return, use our Returns & Refunds Process Form. Current return charges and the distinction between statutory cancellation and the voluntary days 15–30 extension are set out in our Returns & Refunds Policy.
Live abroad?
For all International Orders, please contact us at help@envirorides.co.uk for International Delivery quotes. Please note, you may be charged Import Duty on International Orders.
Received a damaged order?
We’re sorry to hear that your order has sustained some damage during transit. Please photograph the damage clearly and forward the information to our Customer Service Team at help@envirorides.co.uk within 1–2 days of receiving your order.
- Name
- Order No
- Images of damage to your order
- Images of damage to your orders packaging
(Please use WeTransfer for all files exceeding 35mb)
Once our EnviroRides Customer Service Team have received the required information, we’ll contact you with how we plan to proceed.