All UK Mainland & NI orders placed before 10:00am will be dispatched the same day. All orders placed after 10:00am will be dispatched the next working day. All orders are shipped with next working day delivery, although this does not guarantee next day delivery.
Please allow 1-3 working days for all orders. This excludes weekends and holidays
Orders will be dispatched to the shipping address provided by the customer at the time of purchase. Please note, EnviroRides is not responsible for any lost orders due to incorrect shipping details provided. Please double-check, if you notice a mistake then please contact us immediately at help@envirorides.co.uk, so we can inform our trusted couriers.
Our trusted couriers have been instructed not to leave EnviroRides orders in safe places. If you wish for your order to be left at a safe place, then please contact us at help@envirorides.co.uk, so we can personally inform our couriers. Alternatively, you can arrange for your order to be left with a neighbour via our couriers' website provided once dispatched. Please note, EnviroRides holds no liability for any loss or theft of orders left in “safe places”. A signature is required upon delivery of the goods.
Free shipping only applies for eScooter and eBike orders
Thought about insuring your items/orders?
At EnviroRides we strongly urge you to consider insuring your items/orders, especially if you live in a flat or an apartment complex. Please email us at help@envirorides.co.uk with your order number and simply type "request information for insurance", once your email has been received we'll provide you with all the information required to insure your items/orders. EnviroRides will only cover items/orders lost during transit, we will not cover items lost/stolen at point of delivery.
If you wish to find insurance for your order, please see here.
Please note, our couriers will attain multiple forms of proof of postage. This includes GPS signature location, photo of point of delivery as well as a signature. If you wish to claim an order hasn't been delivered and yet proof of postage has been attained by our couriers on behalf of EnviroRides, we will ask you to provide evidence of this.
Live abroad?
For all International Orders, please contact us at help@envirorides.co.uk for International Delivery quotes. Please note, you may be charged Import Duty on International Orders.
Received a damaged order?
We’re sorry to hear that your order has sustained some damage during transit. Please photograph the damage clearly and forward the information to our Customer Service Team at help@envirorides.co.uk within 1-2 days of receiving your order.
- Name
- Order No
- Images of damage to your order
- Images of damage to your orders packaging
(Please use WeTransfer for all files exceeding 35mb)
Once our EnviroRides Customer Service Team have received the required information, we’ll contact you with how we plan to proceed.
