HOW CAN WE HELP?
TOP FAQS
Shipping
Do you offer free shipping?
Do you offer free shipping?
We offer free shipping for all eScooter and eBike orders being shipped to a UK or N.I address. For shipments outside the UK, please contact us for qoutes.
How long will my order take?
How long will my order take?
Orders placed Monday – Friday before 10am will be shipped the same day, orders placed after 10am will be shipped the next day. Orders after 10am on Friday will be shipped the following Monday. All orders are dispatched with next day delivery, although this does not guarantee delivery. Please allow 1 - 3 working days for delivery.
Returns and Refunds
What is your return policy?
What is your return policy?
We allow returns within 30 days from date of delivery. Products must be unused and returned in the original packaging provided with all the original components (charger, manual, phone holder etc) and less than 5 km added to the odometer. If you wish to return within 30 days, you will be charged a fixed return shipping fee, the fee will vary on the model. For our full return policy, please see Returns and Refunds. To set up a return, please contact us or complete our Returns & Refunds Process Form.
What should I do if my package arrived damaged?
What should I do if my package arrived damaged?
If you experience any orders which arrive damaged, please photograph all the damages, this includes any damaged packaging. Please then contact us along with your order number and any images of the damage.
Additional Contact Information
Do you have an email?
Do you have an email?
Yes of course, you can contact our EnviroRides Customer Services at help@envirorides.co.uk or our EnviroRides Technical Team at services@envirorides.co.uk
Do you have a telephone number?
Do you have a telephone number?
Yes we do, you can contact our EnviroRides Customer Services on 01233557647
